Refund & Return Policy
Returns
We accept returns only for non-custom, non-personalized items.
To be eligible for a return:
The item must be unused, in its original condition and packaging
The return request must be made within 14 days of delivery
Proof of purchase is required
Custom or personalized items are final sale and not eligible for return or refund, except in cases of defect or error on our part. This is standard practice for custom products.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be issued to the original payment method
Shipping costs are non-refundable
Refund processing time may take 5–10 business days, depending on your payment provider
Damaged or Defective Items
If your item arrives damaged or defective:
Contact us within 48 hours of delivery
Provide clear photos or video of the item and packaging
If the issue is confirmed, we will offer a replacement or refund at our discretion.
Exchanges
We do not offer direct exchanges.
If eligible, return the item and place a new order.
Order Cancellations
Orders may only be canceled before production or shipping begins.
Once production has started or the order has shipped, cancellations are not possible.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective or incorrect
We recommend using a trackable shipping service
We are not responsible for lost or damaged return shipments
Non-Returnable Items
The following items are not eligible for return or refund:
Custom or personalized items
Gift cards
Items marked as final sale
Contact Information
For all return or refund inquiries, contact us at:
Email: geeenehkay@gmail.com
Phone: 07361720076